Refund Policy
Try before you buy. Every Pro feature is unlocked free for seven days from the first time you open the app — no card details, nothing to cancel. We would much rather you used the trial than needed this page.
Direct purchases from us
If you buy Pro directly from Crivid AS, you may request a full refund within 14 days of purchase. You do not need to justify the request. Once approved, the money goes back to the payment method you used, and Pro is deactivated.
Under Norwegian and EU consumer law, the statutory right of withdrawal on digital content can lapse once delivery begins with your express consent. We grant the 14 days regardless. It is simpler, and we would rather not argue about it.
Purchases made through an app store
If you bought Pro inside the app through a platform store, that store processed the payment and owns the refund — we cannot reverse a charge we never received.
- Google Play
- Request a refund through Google Play, or contact us and we will support your request. Google applies its own time limits.
If a store declines a refund you believe you are entitled to, write to us anyway. We will look at it.
What we cannot refund
We can only refund what you paid us for the app. Crivid Player includes no channels or content, and we have no relationship with whatever source you use it with. That means we cannot refund, cancel or intervene in:
- an IPTV or streaming subscription you bought from someone else
- a media server, hosting or tuner purchase
- anything else bought from a third party
If your source stops working, that is between you and whoever sold it to you. We will happily help you work out whether the problem is the app or the source — that part is support, and it is free.
How to request a refund
Email [email protected] with:
- the email address or order reference used for the purchase
- roughly when you bought it
- optionally, what went wrong — useful to us, but not required
We aim to reply within two business days. Crivid AS is a small company in Norway, so please allow for Norwegian public holidays.
If something is broken
A refund is always available on the terms above, but a bug is usually faster to fix than to refund. If the app misbehaves, tell us in Discord or by email — several releases have come straight out of a single user report.
Your statutory rights
This policy adds to your rights as a consumer; it does not replace them. Where mandatory consumer law gives you more than this page does, that law applies. See also our Terms and Conditions.